Use case
Customer support on WhatsApp, without the queue
The chatbot answers the questions your staff answer twenty times a week, in seconds, on your business number, and steps aside the moment a conversation needs a human.
Support questions eat the day
Opening hours, prices, directions, what to bring, how to reschedule: individually small, collectively a job. And the customer asking always feels their question is the urgent one.
The same questions, all day
A large share of inbound messages ask things that are already on your price list or your signboard.
Slow replies read as bad service
On WhatsApp, an hour of silence feels like being ignored, even if your team was simply busy working.
Support buries the real work
The enquiries that need actual judgement drown in the ones that do not.
Inconsistent answers
Policies get explained from memory, differently by each staff member.
How cyllabs handles WhatsApp support
Answers from your knowledge base
We load the bot with your actual answers: services, prices, policies, directions, preparation instructions. It replies in seconds, in your tone, and it does not invent answers it does not have.
Humans one reply away
The moment a staff member replies in a thread, the bot pauses itself there and stays quiet. Complex or sensitive conversations flow to your team naturally, and the customer never has to ask twice for a person.
Escalation when it is out of its depth
When the bot cannot help and nobody is available, it tells the customer honestly and escalates to you by email with the full context, so the thread gets a real answer instead of a dead end.
Support that turns into bookings
A support question is often a booking in disguise. When the conversation heads that way, the bot moves it into your booking flow with native WhatsApp forms, deposit included if your rules require one.
What the chatbot handles
On your existing business WhatsApp number, around the clock.
- Answering routine questions in seconds, 24/7
- Explaining your policies the same way every time
- Turning support conversations into bookings when asked
- Pausing automatically when your staff reply
- Escalating unresolved threads to you by email
- Keeping every conversation in one dashboard
What changes for your business
Instant first response
Every customer hears back in seconds, at any hour.
Staff handle what matters
The repetitive questions stop reaching your team at all.
One version of the truth
Policies and prices are explained consistently, every time.
Thinking about an AI receptionist for your business?
Every missed call is a customer calling someone else. Book a call and we will tell you what an agent would answer for your business, what it would cost, and how quickly we could have it live. No obligation either way.
Hear it before you buy it
We will walk you through exactly how your agent would answer, in your words, before you commit to anything.
Live in weeks, not quarters
Fixed scope, a date agreed upfront, and no software for your team to learn.