Use case
After hours, answered and booked
The enquiries that arrive after closing are often the most serious ones. The agent answers them the way your front desk would, books them into tomorrow's calendar, and has a summary waiting for you in the morning.
Your best enquiries arrive after you close
People sort out their own appointments when their work day is done, which is exactly when your line goes to voicemail and your WhatsApp goes quiet.
Evenings are high intent
The customer researching at 9pm is ready to book. By morning, they may have already booked elsewhere.
Voicemail is a dead end
Few callers leave a message, and fewer wait for a callback when a competitor answers live.
Weekends compound it
Two closed days in a row means Monday starts with a backlog and a list of cold leads.
On-call is a heavy fix
Giving a staff member the evening phone burns people out and still misses the 2am messages.
How cyllabs covers after-hours
The same front desk, around the clock
There is no separate night mode. The same agent that answers your line and your WhatsApp during the day keeps answering after closing, with the same knowledge base, the same booking flow and the same rules about what needs a human.
Booked while you sleep
After-hours enquiries do not get parked for the morning; they get finished. The agent books the appointment into your calendar during the conversation, so the customer's evening ends with a confirmed slot, not a promise of a callback.
The morning summary
Every after-hours call is recorded, transcribed and summarised, with messages taken word for word. You open your inbox to what happened overnight and what got booked, instead of a voicemail counter.
What the agent handles overnight
Every night, weekend and public holiday, on both channels.
- Answering calls and WhatsApp messages after closing
- Answering questions from your knowledge base
- Booking appointments into your live calendar
- Taking messages word for word
- Escalating anything urgent to you by email
- Sending a summary of every overnight call
What changes for your business
Closing time stops costing bookings
The evening enquiry books itself instead of ringing your competitor.
Mornings start ahead
You open to a summary and new calendar entries, not a backlog.
Nobody carries the night phone
Your team's evenings are theirs again.
Thinking about an AI receptionist for your business?
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Hear it before you buy it
We will walk you through exactly how your agent would answer, in your words, before you commit to anything.
Live in weeks, not quarters
Fixed scope, a date agreed upfront, and no software for your team to learn.